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Privacy Policy
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Physercise Physiotherapy Clinic Watford
At Physercise Physiotherapy Clinic Watford, we are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may share it with others, and the rights you have over your data.
This policy applies to all our business activities, including physiotherapy sessions, personal training services, and use of our website.
We may update this policy from time to time, so please check this page occasionally to ensure you are happy with any changes. By using our services, you are agreeing to be bound by this policy.
Effective Date: 13/10/2025
Next Review Date: 13/10/2026
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1. Who We Are
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Physercise Physiotherapy Clinic Watford provides physiotherapy, rehabilitation, and fitness services.
  • Clinic Name: Physercise Physiotherapy Clinic Watford
  • Data Controller: Amir Pojhan
  • Address: Wenta Business Centre, Unit 74, Colne Way, Watford, Hertfordshire, WD24 7ND
  • Phone: 01923 549166
  • Email: info@physercise.co.uk
     
2. What Information We Collect
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We may collect the following information:
  • Personal identification: name, date of birth, gender, contact details.
  • Medical information: relevant health history, injury details, GP or consultant reports (if provided).
  • Treatment records: session notes, progress reports, and rehabilitation plans.
  • Payment information: invoices, billing records, and bank details (when required).
  • Website data: IP address, browser type, pages viewed, cookies (where applicable).
3. How We Use Your Information
We use your information to:
  • Provide safe and effective physiotherapy and fitness services.
  • Maintain accurate medical and treatment records.
  • Process payments and manage invoices.
  • Communicate with you regarding appointments, updates, or changes.
  • Comply with legal, regulatory, and professional obligations.
We will only process your personal data when we have a lawful basis, such as:
  • Consent (e.g., marketing communications).
  • Contract (e.g., providing physiotherapy services).
  • Legal obligation (e.g., health and safety records).
  • Legitimate interests (e.g., service improvement).
     
4. Sharing Your Information
We will never sell or rent your information to third parties.
We may share your information with:
  • Other healthcare professionals (with your consent).
  • Insurance providers (if relevant to your claim).
  • Regulators or legal authorities (if required by law).
  • Third-party service providers (e.g., IT, billing, or secure data storage), only where necessary and under strict confidentiality.
     
5. Data Storage and Security
  • All personal data is stored securely in line with GDPR requirements.
  • Electronic records are password-protected and encrypted.
  • Paper records (if any) are stored in locked cabinets.
  • We regularly review our security measures to protect your data.
     
6. How Long We Keep Your Data
  • Physiotherapy and medical records are kept for a minimum of 8 years after your last appointment (or until a child reaches 25 years of age, if applicable), in line with healthcare regulations.
  • Financial records are kept for at least 6 years for tax purposes.
     
7. Your Rights
Under GDPR, you have the right to:
  • Access the information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data (where legally possible).
  • Restrict or object to certain types of processing.
  • Request transfer of your data to another provider.
  • Withdraw consent (where consent is the lawful basis).
To exercise these rights, please contact us at: info@physercise.co.uk.
 
8. Cookies and Website Usage
Our website may use cookies to improve your experience. You can adjust your browser settings to refuse cookies if preferred.
 
9. Complaints
If you have concerns about how we handle your data, please contact us directly at info@physercise.co.uk or call 01923 549166.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
 
10. Contact Us
If you have any questions about this policy or your personal data, please contact:
Physercise Physiotherapy Clinic Watford
Wenta Business Centre, Unit 74
Colne Way, Watford, Hertfordshire, WD24 7ND
📞 01923 549166
📧 info@physercise.co.uk
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